Back Office

Position Overview:
Providing the following Services in the language indicated in support of account receivables operations:
Greet clients professionally and listen actively
Effectively probe, determine and resolve the client's requirements following the department guidelines through first contact resolution.
Confirm the solution and provide any additional education required if needed. Effectively transfer to other departments or Tier 2 if deemed necessary.
Update clients records and follow guidelines for maintaining follow up and next steps in collection process Assess Credit Risk based on criteria Matrix
Maintain broad knowledge of products, pricing, process, procedures, and other important issues through management communications.
What we are looking for:
Strong command of the English language;
Superior customer service;
Strong command and demonstration of Canadian language (accent, geographic-specific nuances and cultural differences);
Basic knowledg...