Back Office Supervisor

Job Title: Back Office Supervisor

Location: Thane
Shift: Rotational Shifts
Working Days: 5 Days a Week (2 Days Off)
Job Summary:
We are seeking a proactive and experienced Team Leader to oversee daily operations, manage a dynamic team, and ensure seamless service delivery. The ideal candidate will have strong leadership, reporting, and client-handling skills, with experience in managing rosters and rotational shifts.

Key Responsibilities:
Team Management: Supervise, mentor, and motivate a team to achieve performance targets and service level agreements (SLAs).
Client Handling: Serve as the primary point of contact for client communication and issue resolution, ensuring high levels of client satisfaction.
Report Making: Create and maintain accurate reports on team performance, attendance, and KPIs, and present findi...