Backoffice Representative

Backoffice Representative at Evolve CX

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About Evolve CX

At Evolve CX, we’re redefining what it means to deliver customer experience. We partner with startups that are revolutionizing their industries — and we do it with heart, data, and innovation. We’re not a traditional call center; we’re a team of problem‑solvers who love challenges and thrive on excellence.

What you’ll do

• Reviewing and investigating unrecognized or disputed charges reported by clients.
• Analyzing customer activity and patterns to detect and prevent potential fraud.
• Documenting findings and updating results in the CRM system to ensure accurate case tracking.
• Collaborating with other internal teams to resolve cases efficiently and ensure client satisfaction.
• Providing clear and concise summaries of each investigation.

What we’re looking f...