Banamex - Customer Experience Sr Analyst

**Responsibilities**:
- Support consumer insights projects including co-creation, concept development and validation, and usability testing.
- Employ the business research model among the key journeys and products.
- Evolve the different research methodologies and ways to gather consumer feedback for both product and customer experience engagements.
- Help drive net promoter score and how our products, service and brand impact our progress through customer insights and research.
- Develop a working theory on how good customer experience impacts our key KPIs (e.g. net promoter score, brand preference, etc.) as well as the business objectives, revenue and cost saves.
- Manage projects which impact the business to deliver/exceed the business plan.
- Offer user experience feedback at all phases of the project life cycle from project conception to implementation.
- Ensure business principles and standards are met for all project engagements.
- Partner ...