Banamex Service Supervisor Contact Center Priority

The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function.
The overall objective is to ensure accurate reporting and compliance across all product lines.ResponsibilitiesDesign and analyze moderately complex reports to satisfy management requirementsWrite specifications for new report programs, spreadsheets and other devices to produce reportsDevelop and prepare reports and records relating to a particular projectProvide basic assistance within a specific section of the company's customer service functionDevelop and maintain working knowledge of industry practices and standardsRecommend appropriate actions to resolve identified problems, as neededApply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policiesAppropriately assess risk when business decisions...