Band 3 - Product Support Officer

Randstad is seeking a motivated Product Support Officer to join a critical service delivery provider dedicated to maintaining city safety and infrastructure. This role is vital in providing high-quality, customer-focused business support and correspondence services to help meet essential community objectives.

Your New Role

Based at Eagle Farm, you will facilitate a range of administrative activities for a busy operational team. Your primary focus will be providing a professional interface between customer service areas and field operations.

Key responsibilities include:

• Customer Engagement: Responding to service requests and general enquiries while solving problems for internal and external stakeholders.

• Operational Support: Creating work orders, preparing quote packages, and ensuring tracking systems are accurately maintained.

• Resource Coordination: Assisting with the planning and scheduling of work, i...