Bank Corporate Call Centre Agent

4 weekdays 1 weekend

6 months contract (renew/convert based on performance/business needs)

Shift Pattern: 830am to 530pm / 845am to 545pm / 1030am to 7.30pm / 1130am to 8.30pm

*Interact with internal & external customers to answer customers queries related to Corporate Banking products.

* Maintaining a positive, empathetic, and professional attitude toward customers.

* Responding promptly to customer inquiries on general and transactional enquiries

* Communicating with customers through various channels.

* Acknowledging and resolving customer requests.

* Customer outreach to encourage the use of digital services.

* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

* Collaborate with stakeholders to resolve all customer queries and requests.

* Able to multi-task while speaking to customers and toggle between system applicati...