Bank Corporate Call Centre Agent

Working hours: Mon-Fri 9-6pm,

OT may be required as and when needed (exceptional scenarios only)

6 months contract (renew/convert based on performance/business needs)

1. Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information via phone and email.
2. Perform proper follow up to ensure resolution within SLA.
3. Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
4. Provide support and educate/guide customers on product and system navigation.
5. Provide support on enquiries/clarifications/rejections via calls and emails.
6. Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.

7. Any other tasks/duties that may be assigned.

8. At least minimum of 1 year experience in banking industry in cust...