Bank Customer Service Representative (Bilingual) - H

Overview

The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs.

This is a bilingual role for a part-time position. Applicants residing in ONTARIO are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

What you’ll do

• Protect the integrity and security of customer account information
• Apply technical/product/process knowledge within varied situations
• Shape a positive customer perception of Canadian Tire
• Build customer confide...