Bank Direct Contract, Special Assets Account Manager, Risk Management Group

Job Purpose

Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues
Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank

Key Accountabilities

-Perform call to delinquent customers and monitor repayments
Proactive in managing cases to resolve the NPLs and maximise recovery
Assess rescheduling/settlement requests
Adhere to Enterprise Singapore's loan monitoring and write-off requirements
Update system/database for reporting and tracking purposes

Responsibilities

-Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement

-Be well-versed in own team process and funct...