Banking Customer Care & Complaint Resolution Specialist

Mashreq Bank in Pakistan is seeking a proactive individual for complaints handling within the RBG and SME sectors. The role involves resolving complex customer complaints and performing in-depth root-cause analysis to enhance customer satisfaction. Candidates should possess strong communication skills in English and Arabic, along with a good command of Microsoft Excel and PowerPoint.

The ideal applicant has experience in banking complaints management and a strong focus on customer service. This position offers an opportunity to contribute to process improvements within the bank.