Banking Services Manager

Banking Services Manager – MMBL

A Banking Services Manager oversees branch operations, ensuring adherence to bank policies and regulatory requirements. They lead and supervise branch staff, maintain a customer-focused environment, and handle customer complaints. They manage financial and non-financial transactions, maintain security and confidentiality, and coordinate with internal departments. Additionally, they manage HR and administrative matters for branch staff, ensuring smooth banking operations and customer satisfaction.

Responsibilities

• Lead and uplift the branch operations team and act as a true supervisor of branch affairs.
• Work in close liaison with Branch Manager to achieve optimum results.
• Supervise & administer the operations of branch in a manner that bank’s policies, procedures and SBP prudential Regulations are fully adhered.
• Create a working environment where customers get best attention and service...