Banking Team Leader | BPO

Position: Banking Team Leader Company Overview: RayaCX is a leading customer experience management company based in Alexandria, Egypt. We provide a range of services to help businesses deliver exceptional customer experiences, including call center operations, technical support, and customer analytics. Job Overview: We are seeking a highly motivated and experienced Banking Team Leader to join our team in Alexandria, Egypt. The ideal candidate will have a strong background in the banking industry, excellent leadership skills, and a passion for delivering exceptional customer service. Key Responsibilities: - Lead and manage a team of banking customer service representatives to ensure high-quality service delivery - Develop and implement strategies to improve team performance and achieve targets - Monitor team performance and provide coaching and feedback to ensure continuous improvement - Handle escalated customer complaints and provide timely and effective resolutions - Collaborate with...