BDC Administrator at Volkswagen Newmarket

Advance your customer service career as a BDC Administrator with Volkswagen of Newmarket. Focus on scheduling and enhancing customer satisfaction in a vibrant automotive environment.
Volkswagen of Newmarket is looking for a BDC Administrator to manage appointment scheduling and customer interactions. You'll be the first point of contact, ensuring customers receive timely service information while applying effective problem-solving skills. This role demands outstanding interpersonal abilities to thrive in a dynamic team setting.
Key Responsibilities:
• Manage incoming calls and book service appointments
• Provide service details and time frames to customers
• Follow up with appointment reminders via calls and emails
• Relay customer feedback to service personnel
• Support dealership service operations as needed
Requirements:
• Proficiency in Microsoft Office applications
• Highly organized with strong attention to detail
• Excellent written and verbal co...