Beanfield Tier 2 Customer Support Specialist

Become a Tier 2 Customer Support Specialist at Beanfield, where you'll provide advanced technical support for fibre internet customers. Collaborate on solving technical challenges in Vancouver, Toronto, and Montreal.
This role at Beanfield involves troubleshooting and provisioning for commercial customer services, ensuring that you resolve technical issues while providing a high standard of support. You’ll need to work closely with various departments and stay current with industry trends affecting service delivery.
Key Responsibilities:
• Support and provision residential services like home phone and IPTV
• Configure customer-facing network infrastructures such as Cisco
• Diagnose and resolve LAN and Wi-Fi issues for customers
• Collaborate with Tier 1 representatives for complex concerns
• Maintain current knowledge of industry developments
Requirements:
• Strong understanding of the OSI model
• Proficiency with TCP/IP and routing protocols
• Familiar...