Bell Captain

To ensure seamless luggage handling and exceptional arrival and departure experiences by effectively supervising bell services, coordinating staff, and maintaining impeccable lobby and entrance standards.

Key Roles & Responsibilities

• Ensure that all guests’ baggage is received, handled, stored, and delivered promptly and properly upon arrival and departure, including baggage storage.
• Be thoroughly aware of daily arrivals and departures, especially VIPs and groups.
• Assist the Doorman in supervising traffic control in the driveway during peak hours.
• Prepare weekly schedules for bell staff in accordance with hotel occupancy.
• Conduct daily briefings and ensure that all uniformed services staff are properly instructed, well-groomed, and neatly dressed at all times.
• Be responsible for bell staff training, including identifying training needs.
• Ensure that all staff are fully infor...