Bell Captain

To ensure seamless luggage handling and exceptional arrival and departure experiences by effectively supervising bell services coordinating staff and maintaining impeccable lobby and entrance standards.

• Ensure that all guests baggage is received handled stored and delivered promptly and properly upon arrival and departure including baggage storage.
• Be thoroughly aware of daily arrivals and departures especially VIPs and groups.
• Assist the Doorman in supervising traffic control in the driveway during peak hours.
• Prepare weekly schedules for bell staff in accordance with hotel occupancy.
• Conduct daily briefings and ensure that all uniformed services staff are properly instructed well-groomed and neatly dressed at all times.
• Be responsible for bell staff training including identifying training needs.
• Ensure that all staff are fully informed and knowledgeable about hotel facili...