Bell Staff - Kimpton Vividora Barcelona

As bell staff you are responsible for providing a positive first and last impression to guests as they arrive and leave the hotel, as well as help them with luggage.

Reports to the Front Desk Manager.

Greet all guests upon arrival.

Assist guests with luggage to their rooms promptly when checking in and upon checking out.

Promote all hotel functions and facilities.

Inform incoming guests on the following while assisting them to their room: storage area, restaurant hours, the events happening in the hotel, health club information, emergency procedures; equipment and exit paths.

Once in guest room, provide the guest with the following information: basic telephone instructions, procedures for charging items to one's rooms, heating and air conditioning, laundry procedures, door lock and key use, room directory, etc.

Remove trash, papers, cans, bottles, cups, etc., in lobby area.

Assist guest with general information when Front Of...