Benefits Administration Services Associate II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

+ Improves participant decision-making process by advising participants on plan provisions.
+ Responds to client-specific inquiries, including telephone and web correspondence.
+ Completes transactions related to customer inquiries with limited supervision.
+ Meets timeliness and accuracy standards.
+ Documents calls by creating detailed notes in the case management system.
+ Completes callbacks in a timely manner and escalates as appropriate.
+ Adheres to call center metrics and guidelines within established procedures.
+ Explains the appropriate participant forms and provid...