Benefits and Leave Experience Advisor

Requisition ID: 211892  


We are committed to investing in our employees and helping you continue your career at ScotiaGBS
 

Purpose

Responsible for the accurate and timely execution of employee leave data changes including reviewing, transacting or answering escalated inquiries on paid and non-paid leaves of absences, in line with standard policies, procedures and service level agreements. As a member of the Benefits & Leaves Experience team, will also be involved in gathering information to help resolve escalations where appropriate.

Accountabilities

• Champions a customer-focused culture to leverage broader Bank relationships, systems, and knowledge
• Enters/processes employee leave status changes in HR systems throughout the leave process
• Ensures data accuracy and integrity of employee records through established internal control mechanisms