Benefits Client Administrator: Hybrid Role

Elevate your career with Manulife as a Benefits Client Administrator, focusing on client eligibility and benefit processes in a hybrid setting. Your role is vital in ensuring streamlined service delivery.
As a key player in AdminAdvantage Administration, you'll manage complex client needs and inquiries. The position requires a strong foundation in customer service and the ability to handle various eligibility requests daily. You will liaise with internal teams to enhance client experiences while ensuring all processual integrity.
Key Responsibilities:
• Act as plan administrator for complex client accounts
• Handle daily member eligibility inquiries effectively
• Manage client communications within service agreement
• Collaborate with call center and benefits teams
• Document tasks consistently using management tools
Requirements:
• 3+ years of experience in customer service
• Proficient in MS Office applications
• Experience in fast-paced surrounding e...