Benefits Specialist AV

• Schedule: Monday – Friday, 9:00 AM – 6:00 PM
• Locations: Colombia | Mexico | Peru

About the Role

The Benefits Specialist provides essential daily support to clients and employees via emails and phone calls. This role coordinates benefits administrative processes such as qualifying life events, eligibility questions, ID card requests, coverage confirmations, and disability forms. Responsibilities also include handling inquiries related to benefit billing, payroll deductions, COBRA, and retirement. Additionally, the Benefits Specialist assists with benefit-related projects, database maintenance, and Open Enrollment support, while adhering to operational metrics and SLA requirements.

Responsibilities

• Provide daily support for the Benefits Administration team by monitoring and responding to employee inquiries via the department's Zoom phone queue.
• Prepare Open Enrollment (OE) workbooks and support execution of OE tasks.
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