Benefits Specialist

Are you experienced in benefits administration, enjoy supporting clients, and thrive in fast-paced, SLA-driven environments?

This opportunity is for you

Location:
Kenya

Schedule:
Monday–Friday | 9:00 a.m. – 6:00 p.m.

Language:
Advanced English (C1)

About the Role

The Benefits Specialist provides daily support to clients and employees via email and phone, managing key benefits administration processes such as Open Enrollment, Qualifying Life Events (QLEs), payroll deductions, disability claims, COBRA, and retirement. This role ensures KPI/SLA compliance while delivering an excellent client experience.

Key Responsibilities

• Support employees via Zoom phone queue, email, and ticketing systems
• Resolve inquiries related to benefits, payroll deductions, and billing
• Process QLEs, enrollments, changes, and terminations
• Manage payroll deductions and resolve urgent discrepancies...