Benefits System Administrator (Night Shift)

Responsibilities

• Supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Wellness and Pension plan administration.
• Provide operational/transactional support including record keeping, transition processing, and managing other transactional-based services. For transaction-based positions, work requests are typically not received directly from the client but rather through a predefined system or on a predefined schedule. Interaction with the client may be limited to receiving data, e-mails or collecting predefined data.
• Responsible for upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high level of client satisfaction.
• Works closely with Client Relationship Managers or Operational Managers to resolve issues and identify opportunities for increasing the value of the service to the client(s).
• The full-time position...