Bid Operations Manager

Bid Operations Manager

ABOUT THE ROLE

This role sits within an Operations organization and supports the business throughout the bid and proposal lifecycle. The position plays a critical role in ensuring that operational support solutions proposed to customers are realistic, scalable, and financially sound, while enabling long-term service quality and customer satisfaction.

You will work as part of a cross-functional virtual team, partnering with Sales, Delivery, Legal, Finance, and Service Architecture to define how solutions will be supported once contracts are signed.
KEY RESPONSIBILITIES

Bid & Proposal Support

- Define and propose standard and non-standard operational support solutions, including support models and service level agreements (SLAs).

- Engage with internal stakeholders and customers to understand operational requirements and translate them into deliverable support proposals.

- Identify, document,...