Bilingual Account Representative

Descripción

- Managing Inbound Communications: Proactively handle inbound calls, emails, and messages, identifying customer needs and converting inquiries into registrations.

- Account Ownership & Client Engagement: Manage a portfolio of prospective and active customers, maintaining ongoing communication to build trust, loyalty, and retention.

- Customer Onboarding & Growth: Register new customers, schedule trial classes, perform structured follow-ups, and guide clients through the decision-making process.

- Issue Resolution & Relationship Management: Address concerns or complaints with a solution-oriented mindset, de-escalating situations while protecting the customer relationship and business objectives.

- CRM & Data Management: Accurately maintain customer information, interaction notes, and pipeline status in CRM systems.

- Process & Script Adherence: Follow established communication frameworks while adapting conv...