Bilingual Account Resolution Specialist

Description
We are looking for a Account Resolution Specialist to support branch operations and deliver excellent service in Round Rock, Texas. This Long-term contract opportunity is within the Financial Services industry and is ideal for someone who can balance customer support, administrative accuracy, and regulatory awareness. The role involves assisting with account-related activities, handling loan documentation, and helping maintain smooth daily branch functions while providing bilingual support in Spanish when needed.


Responsibilities:

• Build strong relationships with customers by addressing questions, resolving concerns, and creating a positive branch experience.

• Support daily branch activities by assisting the Branch Manager with operational tasks and customer-facing service needs.

• Enter loan application details and related documents accurately to maintain complete and organized customer records.

• Review, receive, an...