Bilingual Agent (Back Office)

At Percepta, we bring first‑class service across each market we support. As a Bilingual Back Office Agent (English/Spanish) working on‑site in Mexico City , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

The Pro Intelligence Fulfillment Specialist role ensures our customer accounts are processed in accordance with company policy and all market regulation guidance. FPI services include telematics, data services, charging, and fleet management. This role is responsible for multi‑tier support and triage of customer issues associated with FPI software, hardware, and systems. Our approach is customer centric throughout the problem solving and customer support process. The Pro Intelligence Fulfillment Specialist will have an innate ability to get to the root cause of reported problems and will assist in driving issues to resolution within SLA/iss...