Bilingual Agent Backoffice Mexico City, Mexico City

At Percepta, we bring first-class service across each market we support. 

What You’ll Be Doing

The Fast Path specialist works under the direct supervision of the Supervisor.They are responsible for providing timely, consistent and professional responses, via GCCT (Customer Relationship Management application), to dealer-generated financial assistance request cases. Fast Path specialists will use available resources (e.g. Retention Model) to render Loyalty decisions, along with standard response templates. Fast Path Specialists are responsible for meeting expected service levels and supporting business performance goals of the team.

During a Typical Day, You’ll

·Provide resolution and/or next steps to dealer-generated financial assistance cases using available resources to determine the appropriate actions (e.g., Retention Model output, knowledge base content, etc.).

·Ensure appropriate action (including required escalations) is taken with ...