Bilingual Agent

Perform bilingual screening, answer to incoming or make outgoing calls from/to the customers to address their concerns, answer questions and inquiries, set up appointments, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services accordingly.

Responsibilities include:

• English level C1 or better.
• Having conversations with customers professionally and responding to customer inquiries and complaints.
• Researching required information using availab...