Bilingual Arabic-English Client Support Agent

Job Brief

The Client Support Agent will be responsible for ensuring that all clients receive the support and attention they require, while also proactively finding new ways to improve our processes. This will not be a typical client support role. Although responding to LiveChat, support emails and calls will be a vital part, the candidate will also need to show creativity to come up with solutions that enable us to reach our end goal in less time, which is to onboard clients in a seamless manner.

Job Description

• First point of contact for our clients on live chats, calls and support emails.
• Ensures that all communication is compliant with financial regulations. This is absolutely top priority.
• Comfortable in taking full ownership of client experience and support.
• Candidates will be trained to be able to provide the necessary support to clients without breaching any regulatory restrictions. The candidate must always f...