Bilingual Associate, Service Assurance

Job Description

What is the opportunity?Service Assurance is the operational service group accountable for overall client satisfaction with RBC Investor & Treasury Services (I&TS).In this role, you will be responsible for the day to day management of all client engagements, ensuring service standards are managed in an efficient manner and aligned with the parameters of tasks set for the Mid-Market segment. You will work with the operational teams to direct the model as we collaborate to serve our clients better and win as One RBC, as well as, bring technical and working knowledge of all client activities and touch points across both organizations (client and RBC). You will also support increased use of RBC technology for self serve options to meet their business objectives and improve our efficiency.What will you do?

Act as the operational point of contact for RBC clients, as well as the technical engineer in the RBC I&TS operating models and ensur...