Bilingual Call Center Representative

Overview

Location(s): Aguascalientes

Job Schedule: Full time Onsite

Education Requirement: High school diploma

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We are currently looking for a Bilingual Call Center Representative to join our team in Aguascalientes.

Responsibilities

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
• The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects ...