Bilingual Call Center Representative (M/F/D)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.To support our ambitious growth in the US, we are now looking to fill the exciting role of Dispatcher/Customer Service Representative, our internal Call Center, in our Monterrey, Mexico office!
**ONSITE** role in Gral.Escobedo, N.L. near Sendero Metro Station.
**About the Role**- Pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions and quickly implement alternative solutions- Respond to inquiries and assist with investigating and resolving bus driver, bus partner and customer concerns - Respond-to and coordinate emergency responses- Continuously strive to optimize operational processes to guarantee the quality of our services- Coordinate personnel responsibilities and vehicle deployment in case of any...