Bilingual Call Center Representative (M/F/d) (Monterrey)

City : Monterrey

Department : Customer Service

Recruiter : Angel K. Taylor

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

We are now looking to fill the exciting role of Dispatcher/Customer Service Representative, our internal Call Center, in our Monterrey, Mexico office!

ONSITE role in Gral. Escobedo, N.L. near Sendero Metro Station.

About the Role

• Pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions and quickly implement alternative solutions
• Respond to inquiries and assist with investigating and resolving bus driver, bus partner and customer concerns - Respond-to and coordinate emergency responses
• Continuously strive to optimize operational processes to g...