Bilingual Call Center Representative

Description
We are seeking Bilingual - Spanish Customer Service Representatives to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity.


Responsibilities:

+ Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction

+ Utilize various computer systems and applications to gather necessary information efficiently

+ Collaborate with team members and other departments to resolve complex customer issues

+ Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns

+ Accurately document customer interactions and update customer accounts in the system

+ Stay up-t...