Bilingual Call Center Supervisor

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Position Responsibilities

• Provide the highest level of customer service by effectively supervising a cadre of well‑trained interpreter customer service agents
• Ensure team abides by ethical practices and TPC standards, which are observed during interpreting encounters
• Assure compliance to internal and external policies and procedures
• Develop, recommend, and implement measures to improve productivity, performance, quality, and career path for the team
• Responsible for communicating policy updates and company information through team meetings, team huddles and one‑on‑one development sessions
• Ensure that all interpreter customer service agents are meeting their key per...