Bilingual Client Service Expert Montreal

Be the face of client relationships at Manulife as a Bilingual Client Service Specialist in Montreal, Quebec, working in a hybrid environment. Drive excellence in benefits administration while connecting with clients in both French and English.
As a Bilingual Client Service Specialist, you will manage an assigned portfolio, ensuring client needs are met with high satisfaction. Your role involves collaboration with various teams to enhance service delivery, while also being the primary contact for all client inquiries. Your passion for continuous improvement will help elevate operational standards and client experiences in a dynamic setting.
Key Responsibilities:
• Own the client benefits administration experience end-to-end
• Build strong relationships with internal stakeholders and clients
• Monitor milestones and lead process improvements
• Act as project manager for service enhancements
• Manage incidents and escalated requests effectively
Requirements:
• ...