Bilingual Client Service Specialist at Tangerine

Transform your career as a Bilingual Client Service Specialist at Tangerine in Moncton, New Brunswick. This role emphasizes customer engagement while providing exceptional service in French and English, supporting day-to-day banking needs.
At Tangerine, Canada's leading digital bank, you'll be a crucial part of a dynamic team committed to innovation and client satisfaction. Your role will involve administrative duties in a fast-paced call center environment while proactively guiding clients through self-service channels and product offerings. Expect to engage in continual learning and adapt to evolving technology.
Key Responsibilities:
• Deliver professional service via inbound and outbound channels
• Guide clients on financial products and self-service options
• Drive first contact resolution and enhance client experience
• Identify barriers to effective service and work on solutions
• Participate in training and flexible scheduling for operational needs
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