Bilingual Client Support Specialist

Become a Bilingual Client Support Specialist, delivering expert service in a community-focused pension environment. Guide members through their pension inquiries with adept communication in both English and French.

This critical role within the Client Care Centre centers on engagement, support, and education for pension members. You'll utilize your knowledge of pension topics to facilitate the client experience, helping navigate complex decisions and inquiries. Your expertise will foster trust and understanding among members.

Key Responsibilities:
• Deliver client inquiries with precision and empathy
• Collaborate with colleagues to enhance service effectiveness
• Monitor emerging client issues to recommend improvements
• Train clients on the value of pension plans
• Participate in performance metrics evaluations

Requirements:
• Bilingual in English and French with solid communication skills
• Relevant cli...