Bilingual Collections Agent in Laval

Join D&A Group Services as a Bilingual First Party Collections Agent in Laval, QC, with a hybrid working model. You'll engage consumers in positive conversations, negotiate payments, and help rebuild credit.
In this full-time position, you will be a vital part of D&A Group Services, responsible for contacting consumers to collect outstanding accounts. Your core activities will include negotiating payment arrangements, accurately documenting customer interactions, and supporting clients with their financial education. Emphasizing compliance and meeting collection targets, you will positively impact consumer financial health.
Key Responsibilities:
• Contact consumers to collect outstanding debts
• Negotiate payment arrangements effectively
• Document customer accounts accurately
• Adhere to compliance protocols and scripts
• Educate customers to help rebuild financial health
Requirements:
• Fluent in English and French
• Experience in collections or customer...