Bilingual Contact Centre Analyst - Elevate Service Experience

A leading retail company in Brampton is seeking a Bilingual Analyst for their Contact Centre. This role involves optimizing daily operations, managing escalations, and ensuring Service Level Agreements are met. The ideal candidate understands contact centre metrics and possesses strong interpersonal and communication skills. Loblaw Companies Limited offers a dynamic work environment with opportunities for personal and professional growth, alongside various employee perks and a focus on diversity and inclusion.
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