Bilingual CS Knowledge Manager & Training Specialist

Bybit is seeking a Knowledge Management Specialist to keep the customer service team updated with the latest processes, tools, and product information. The role involves managing internal resources like the CS Playbook and SOPs, updating email templates, and conducting training sessions as needed.

The ideal candidate will have experience in customer service, organization, and knowledge management, preferably within the crypto industry. Proficiency in Chinese and English is essential.