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Bilingual CSR (French / English) – Canadian Market | Casablanca (Morocco)

Confidential
Full-time Morocco, Morocco Information and Record Clerks
Posted:
June 18, 2026
Location:
Morocco, Morocco, Morocco

Job Description

Job :

Your daily responsibilities will include managing a constant flow of customer interactions by phone and potentially by email. You will be asked to:





  • Provide accurate and complete information about company offers, procedures, and policies.

  • Effectively resolve customer issues, showing active listening and problem-solving skills.

  • Meticulously record all customer interactions in our CRM system, ensuring data is up-to-date.

  • Handle complaints with diplomacy and professionalism, always seeking a satisfactory outcome.

  • Collaborate with different internal teams to resolve complex customer requests.

  • Participate in ongoing training to stay updated on product and service changes.




    • Required profile :


    Profile sought:





  • Excellent command of French and English (spoken and written)

  • Call center experience is mandatory

    • Apply for this Job

    Submit your application for the Bilingual CSR (French / English) – Canadian Market | Casablanca (Morocco) position at Confidential.

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    Job Overview

    Job Type: Full-time
    Location: Morocco, Morocco
    Posted: June 18, 2026
    Deadline: July 28, 2026