Bilingual Customer Administrator

Bilingual (French and English) Customer Administrator

We are looking for a Customer Administrator to join our team; here's what you will be responsible for:

Assessing the customers' needs and provide resolutions or options to customers to commit and retain their business, especially to customers who have expressed the desire to cancel their services. The Customer (CST) Administrator is responsible for resolving customer requests or concerns and conveying value propositions to successfully market company products and services.

Duties and Responsibilities

• Take incoming customer calls to address any questions, requests or concerns the customer may have in a professional customer service manner;
• Make outbound calls to provide customers with feedback/resolution;
• Create CRS (Customer Service Ticket) to capture the voice of the customer and to resolve any customer inquiries;
• Conduct research using Ricoh syst...