Bilingual Customer Care Associate - Auto Finance

Bilingual Lease Maturity Specialist (French Required) - Markham, ON (Hybrid role)

Our client is seeking a Bilingual Lease Maturity Specialist who speaks French and English fluently. This is an opportunity to be part of a growing team where your initiative and customer‑first mindset will truly shine.

What You’ll Do

You will work closely with both customers and dealerships to support the lease maturity process. Your focus will be on delivering a positive end‑of‑lease experience, retaining loyal customers, and streamlining internal workflows.

Responsibilities

• Respond to lease maturity inquiries via phone and email
• Assist with inspection scheduling, customer intent clarification, and follow‑up campaigns
• Review lease returns for wear and tear compliance and payment accuracy
• Manage and follow up on Lease Maturity Statements for excess use
• Support lease extensions and process adjustments with the...