Bilingual Customer Care Coordinator (*6-month contract*)

Title: Bilingual Customer Care Coordinator (**6-month contract**)

Reports To: Associate Director, Customer Care

Position Summary: This role is primarily responsible for contributing to a high occupancy rate. This is achieved through demonstrating excellent skills in: tenant relations, communication, sales, administration and organization. Other projects and duties as required.

Responsibilities

Online leasing & Customer Care

• Daily monitoring of vacancy to identify trouble spots.
• Logging and responding to electronic and phone inquiries from prospective tenants
• Communicating with Operations regarding rental inquires, applications, appointments and questions
• Performing follow-ups with prospects, site staff, and operations managers with the intent to maintain 100% occupancy and high tenant satisfaction in all assigned assets
• Answering incoming sales and administration call...