Bilingual Customer Care Representative

The successful candidate will be responsible for assisting clients in resolving claim inquiries by providing prompt, professional, courteous, and accurate responses.

Job Responsibilities

• Respond promptly to inbound calls and email inquiries of plan members and administrators.
• Obtain and evaluate information and resolve customer complaints.
• Create a record of customer transactions, details of inquiries, comments, complaints, and action taken.
• Escalate requests and unresolved issues to the appropriate department.

Job Requirements

• Post-secondary diploma or degree.
• Knowledge of customer service principles and practices.
• Excellent numeric, oral, and written communication skills.
• Knowledge of Health and Life claims.
• Proficiency in using various computer applications.

Before applying for this positio...