Bilingual Customer Experience Agent - Crown

Crown Lift Trucks is hiring a Bilingual Customer Experience Agent in Saint-Laurent, QC. Engage with customers and leverage your call center experience to support sales efforts in this role.
As a Bilingual Customer Experience Agent, you will be pivotal in providing direct support to customer inquiries about our products and services. This position involves communicating effectively with potential customers, prequalifying leads, and assisting sales personnel. Strong relationship-building and communication skills are essential for this role.
Key Responsibilities:
• Respond to customer inquiries and prequalify leads
• Make outbound calls to gather sales leads
• Document communication details with customers
• Follow up on leads to drive sales results
• Share product information through various channels
Requirements:
• One year of call center experience necessary
• Proficiency in Microsoft Office required
• Strong communication and interpersonal skills
• C...