Bilingual Customer Experience Representative

Join Crown Lift Trucks as a Bilingual Customer Experience Representative in Saint-Laurent. Provide essential support via phone, chat, or internet to help prospective customers connect with our products and services.
As a pivotal member of the team, the Customer Experience Representative reports directly to the Customer Experience Manager. This role involves prequalifying customer inquiries, logging communications, and supporting branch sales teams. With opportunities for ongoing training and professional development, you will contribute to enhancing customer satisfaction through efficient service.
Key Responsibilities:
• Prequalify customer inquiries for sales team referrals
• Log and track communications with prospective customers
• Make outbound calls and manage incoming sales inquiries
• Follow up on leads and document sales results
• Provide information through various communication channels
Requirements:
• Fully Bilingual in French and English
• Profi...